At Goyards UK, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

After you place an order, we begin processing it as soon as possible. Orders typically require 5–7 business days to be processed and prepared for shipment. Processing times may occasionally be longer during busy periods, holidays, or promotional events.

Once your order has been processed and dispatched, you will receive shipping information and tracking details where available.

Delivery Times

After your order has been processed and dispatched, delivery typically takes around 10–12 days.

Delivery times may vary depending on your location, shipping carrier, customs procedures, public holidays, and other circumstances beyond our control.

The estimated delivery timeframe is provided as a guide and is not guaranteed. While we work to ensure your order arrives within the estimated timeframe, unexpected delays may occasionally occur.

Order Tracking

Once your order has been shipped, tracking information may be provided so you can check the latest delivery updates.

You can use the tracking number provided to monitor your shipment. Please note that tracking information may take some time to become active or update after your order has been dispatched.

If you have not received tracking information or your tracking details are not updating, please contact our support team at [email protected].

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review your shipping information before completing your purchase.

If incorrect or incomplete information is provided, delivery may be delayed or the order may be returned to the sender. Additional shipping costs resulting from incorrect address information may be the responsibility of the customer.

Delayed or Lost Orders

If your order is delayed, please first check the tracking information provided by the shipping carrier.

If your order has not arrived within a reasonable timeframe or you believe it may have been lost during transit, please contact us at [email protected] with your order number and tracking information.

We will review the situation and assist you as appropriate.

Damaged Orders

If your order arrives damaged, please contact our support team at [email protected] as soon as possible.

Please provide your order number and details about the damage. Where appropriate, we may request additional information or photographs to help us review the issue and determine the appropriate resolution.

Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer. Customs processing may also cause additional delays beyond the estimated delivery timeframe.

Shipping Costs

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the destination, order details, and shipping method available at the time of purchase.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, Goyards UK is not responsible for delays caused by circumstances outside our reasonable control.

These circumstances may include shipping carrier delays, severe weather, customs procedures, public holidays, transportation disruptions, or other unforeseen events.

Contact Us

If you have any questions or concerns about shipping, delivery, tracking, or your order, please contact our support team at [email protected].

When contacting us about an order, please include your order number so that we can assist you more efficiently.