At Goyards UK, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the following Refund and Returns Policy before requesting a return or refund.

Returns

You may request a return for an eligible product within 30 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging. The item should also include any original tags, accessories, or other materials supplied with the order.

Items that have been used, damaged, altered, washed, or returned without their original packaging may not be eligible for a refund or exchange.

How to Request a Return

To request a return, please contact our support team at [email protected]. Include your order number, the item you wish to return, and the reason for your return.

Our support team will review your request and provide you with the relevant return instructions. Please do not send an item back before receiving return instructions from our support team.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your return is approved, the applicable refund will be processed using the original payment method. Please allow some time for the refund to appear in your account, as processing times may vary depending on your payment provider or bank.

Non-Returnable Items

Certain items may not be eligible for return or refund, including products that have been used, damaged, altered, washed, or otherwise changed after delivery. Items that do not meet our return conditions may also be rejected.

If an item is specifically marked as non-returnable at the time of purchase, it will not be eligible for a return unless required by applicable law.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at [email protected] as soon as possible after receiving your order.

Please provide your order number and a clear description of the issue. We will review the matter and provide appropriate instructions for resolving the issue.

Return Shipping

Unless an item is damaged, defective, or incorrectly supplied, return shipping costs may be the responsibility of the customer. Original shipping charges may not be refundable unless required by applicable law.

For damaged, defective, or incorrect items, please contact our support team before returning the product so that we can provide the appropriate instructions.

Exchanges

If you would like to exchange an eligible item for another product or size, please contact [email protected]. Exchanges are subject to product availability and may require the original item to be returned first.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at [email protected]. We will try to accommodate cancellation requests before an order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and the standard return process may apply.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact our support team at [email protected]. We are happy to assist you with your return, refund, exchange, or order-related questions.

Policy Updates

Goyards UK may update this Refund and Returns Policy from time to time to reflect changes to our services, procedures, or applicable requirements. Any updated version will be published on this page.